Engineer - Application Support N 4A
Core
First-line support engineer for GenAI applications, handling initial incident triage, user support, and basic issue resolution to ensure system stability.
Role type
L1 Application Support Engineer (GenAI)
Builds
Maintains operational stability of GenAI applications and user experience
Domain
Artificial Intelligence / Generative AI / IT Operations
Deliverable
client delivery
Required skills
Application support processes, Web applications, APIs, Ticketing tools, Monitoring dashboards, SQL, Cloud environments (Azure/AWS), GenAI concepts (LLMs, Prompt workflows)
Preferred skills
Understanding of end-to-end GenAI workflow, Awareness of user-impacting issues (response errors, latency, UI failures)
Responsibilities
Initial incident triage, Basic issue resolution, Accurate escalation to L2/L3 teams, Ticket classification and documentation
Seniority
L1, Frontline Operations
