Service Engineer Expert
Core
Ensuring smooth operation of an internal secure Generative AI service (based on chatGPT) for AXA employees by troubleshooting, monitoring, and driving process improvements.
Role type
Service Engineer Expert (Generative AI Operations)
Builds
Secure GPT service for internal stakeholders
Domain
Generative AI / Enterprise IT Operations
Deliverable
production ML models
Required skills
Service management (SLA, tickets), Azure web application development, Javascript, root cause analysis, data security knowledge, regulatory compliance knowledge
Preferred skills
Infra as code, DevOps, Terraform, Bicep
Responsibilities
Monitoring the Secure GPT service and ensuring swift resolution of issues; Identifying and resolving service incidents while communicating updates to stakeholders; Identifying and implementing improvements to processes and procedures related to the service; Acting as a point of escalation for stakeholders seeking assistance with Secure GPT
Seniority
Junior to Mid-level (1 year experience required)
