Level 3 Support Analyst - AI Specialist
Core
Resolve complex technical issues for customers on AI-infused scenario planning platforms, acting as an AI/ML subject matter expert.
Role type
Level 3 Support Analyst (AI Specialist)
Builds
AI/ML solutions and scenario planning platform features for Fortune 500 customers
Domain
Enterprise SaaS / AI & Machine Learning
Deliverable
client delivery
Required skills
Troubleshooting LLM and RAG applications, Prompt and context engineering, Data analysis, Software development or QA, Level 2/3 technical support
Preferred skills
AI security threat mitigation, AI/ML cloud services (Azure OpenAI, AWS Bedrock, Google Cloud AI), Core ML concepts (anomaly detection), Monitoring tools (Grafana), SaaS platform support
Responsibilities
Investigate and diagnose complex technical issues, Build deep product knowledge across platform and tools, Act as AI/ML subject matter expert, Collaborate with teams to guide customers through solutions, Raise and track product bugs, Document detailed investigations, Lead release reviews and onboard new features, Mentor junior colleagues, Provide 24/7 emergency support
Seniority
Early-career professional, hands-on IC
