Business Systems Manager
Core
Provides operational leadership for the Office of Business & Entrepreneurship's business systems ecosystem, including CRM, business intelligence, reporting, and proprietary data assets to support economic development partnerships.
Role type
Senior IT Manager (Business Systems)
Builds
Reliable, scalable, and secure technology systems and data assets for economic development services.
Domain
Higher Education / Economic Development / Business Intelligence
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
CRM administration, business intelligence, reporting environments, data governance, vendor management, stakeholder liaison, system lifecycle planning, talent supervision, data quality management
Preferred skills
Automation, emerging technology evaluation, strategic planning
Technologies
CRM, BI tools, reporting platforms, YourEconomy database
Responsibilities
Oversee administration, governance, security, and continuous improvement of CRM and related technology systems; align technology systems with organizational priorities and translate stakeholder requirements into workflow and automation solutions; establish reporting standards and decision-support requirements; manage relationships with software vendors and consultants; supervise professional staff including hiring, coaching, and performance management; ensure data quality, validation, and security for internal and external data assets.
Seniority
Senior, hands-on IC with supervisory authority