Engineer - Application Support 5B
Core
Monitoring, debugging, and resolving issues for SQL jobs and application performance to ensure system stability and optimize operations.
Role type
Application Support Engineer
Builds
Application monitoring solutions, dashboards, and reports
Domain
Enterprise IT operations and SQL job management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SQL job monitoring, debugging SQL failures, Unix shell scripting, Microsoft Access VBA, application performance analysis, incident resolution, vendor issue escalation, monitoring tool configuration, report generation, status call participation
Preferred skills
Agile methodology, ITIL framework, release management, process automation, design thinking
Technologies
SQL, Unix, Microsoft Access, VBA, monitoring tools
Responsibilities
Monitor and solve issues related to SQL jobs, debug SQL job failures, handle ad-hoc report enquiries, raise issues to vendors for critical problems, design and implement application monitoring solutions, configure and maintain monitoring tools, monitor application performance and identify bottlenecks, analyze data to proactively address issues, collaborate with cross-functional teams to resolve incidents, develop and maintain monitoring dashboards
Seniority
Individual Contributor, operational support
