Chargé de relations avec les publics (H/F)
Core
Frontline customer service agent handling debt relief procedures, right to bank account, and access to incident files at a Bank of France branch.
Role type
Customer service agent (frontline)
Builds
Debt relief case files and customer service interactions
Domain
Banking / Financial services / Public administration
Deliverable
client delivery
Required skills
Customer service, knowledge of debt relief procedures, knowledge of banking products, office software proficiency
Responsibilities
Greet customers at the counter and inform them about debt relief procedures, right to bank account, and access to incident files; Respond to requests via phone, counter, mail, and internet; Register debt relief case files; Contribute to general service operations.
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