Associate - Customer Care - Voice 5A
Core
Handle incoming customer queries via phone, email, chat, or social media to provide accurate information and resolve complaints.
Role type
Associate Customer Care Representative (Voice)
Builds
Customer support interactions and issue resolution for global enterprises
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales Support, Technical Support, Voice-User Interface
Preferred skills
COPC Certification, Speech Analytics, Third Level Support, Virtual Administrative Support
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Follow standard operating procedures (SOPs) and company guidelines; Coordinate with other departments like technical support, billing, or logistics for issue resolution; Accurately enter and maintain customer data; Identify opportunities to upsell or cross-sell products or services.
