CRM Administrator
Core
Leads the Admissions Customer Relationship Management (CRM) system strategy, governance, and roadmap for a university, managing vendor relationships and supporting student recruitment initiatives.
Role type
Senior CRM Administrator (Higher Education)
Builds
Admissions application workflows, enrollment communication flows, and system governance policies.
Domain
Higher Education / Admissions Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CRM system administration, database management, project management, stakeholder communication, system troubleshooting, technical documentation, data analysis, change management, vendor management
Preferred skills
Slate Admissions platform expertise, PeopleSoft knowledge, student information database experience, higher education marketing, tuition residency determination
Technologies
Slate, Technolutions, PeopleSoft
Responsibilities
Shape and lead CRM governance, strategy, and roadmap; assign and evaluate staff work; manage vendor relationships; develop and manage queries for enrollment communications; troubleshoot hardware, software, and system problems; develop and maintain system documentation; coordinate system upgrades and patches.
Seniority
Senior, hands-on IC with leadership oversight