CUSTOMER SERVICE REPRESENTATIVE- BATAAN
Core
Handle incoming customer queries via phone, email, chat, or social media to provide accurate information, resolve complaints, and maintain customer records.
Role type
Customer Service Representative (Voice)
Builds
Customer satisfaction and retention through effective communication and issue resolution.
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales Support, Technical Support, Third Level Support, Voice-User Interface
Preferred skills
COPC Certification, Professional Customer Service Certification
Technologies
CRM, Speech Analytics
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Follow standard operating procedures (SOPs) and company guidelines; Coordinate with other departments like technical support, billing, or logistics for issue resolution; Identify opportunities to upsell or cross-sell products or services; Gather customer feedback and relay it to relevant teams for product or process improvement.