Sr. Tech Lead - Application Support N 4D
Core
Lead and mentor a team of application support specialists to resolve complex technical issues and ensure system performance.
Role type
Senior Application Support Team Lead
Builds
Application support processes and issue resolution workflows
Domain
IT Operations / Application Support
Deliverable
client delivery
Required skills
People Leadership, Change Management, Agile Methodology, Risk Management, Executive Presence, Modernizing Operations, Design Thinking, Client Relations, Collaboration Tools
Preferred skills
None stated
Technologies
None stated
Responsibilities
Supervise and mentor a team of application support specialists, Provide technical expertise and guidance in resolving complex issues, Develop and implement best practices for application support processes, Collaborate with cross-functional teams to enhance system performance, Manage escalated user issues and ensure timely resolution, Conduct performance reviews and identify training needs for team members
Seniority
Senior, hands-on IC with leadership responsibilities
