Analyst - Service Desk P 4A
Core
Monitor and maintain IT systems and networks, troubleshoot technical issues, and provide security audits to protect data and systems.
Role type
IT Service Desk Analyst
Builds
IT operations stability and security posture
Domain
Information Technology / Cybersecurity
Deliverable
infrastructure
Required skills
Application Maintenance, Applications Support, Cloud Applications, Enterprise Resource Planning (ERP), End User Computing, Design Thinking, Consolidation Management, Agile Methodology, Collaboration Tools
Preferred skills
None stated
Technologies
None explicitly listed beyond general categories
Responsibilities
Monitor and maintain the health and performance of IT systems and networks; Troubleshoot and resolve technical issues related to hardware, software, and network connectivity; Perform regular security audits and implement measures to protect data and systems from cybersecurity threats; Collaborate with IT teams to implement and update IT policies and procedures; Provide technical support to end-users and assist with IT training and onboarding processes; Evaluate and recommend new technologies and solutions to improve IT operations and efficiency; Generate reports and analyze data to identify trends and areas for improvement in IT operations.
Seniority
Individual Contributor
