Sr. Tech Lead - Application Development Microsoft N 4D
Core
Design, develop, and manage integrations between Dynamics 365 Customer Service/Contact Center and enterprise systems (ERP, telephony, data platforms) to enable seamless omnichannel customer experiences and real-time data flow.
Role type
Senior Integration Consultant / Tech Lead
Builds
Omnichannel contact center solutions connecting D365 with ERP, CTI systems, and data lakes
Domain
Customer Experience (CX) / Enterprise Integration / Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Azure Logic Apps, Azure Functions, Service Bus, REST/SOAP APIs, Dynamics 365 Customer Service, Dataverse, Power Platform, CTI/Telephony integration, Data modeling, ETL, Agile delivery
Preferred skills
Azure Developer Associate (AZ-204), Power Platform Developer (PL-400), Dynamics 365 Customer Service (MB-230)
Technologies
Azure Logic Apps, Azure Functions, Service Bus, REST, SOAP, SAP, Genesys, Twilio, Azure Communication Services, Power Platform, Dataverse
Responsibilities
Define integration architecture and patterns for D365 CE; Implement integrations using Azure services and APIs; Integrate D365 Contact Center with telephony/CTI systems; Design data flows for 360° customer view; Perform integration testing and troubleshooting; Ensure high availability and security of integrations; Collaborate with solution architects and functional consultants
Seniority
Senior, hands-on IC