Intern, Customer Experience (CX) Analytics & Process Improvement
Core
Intern role focused on auditing guest experiences across F&B, attractions, and casino operations, analyzing customer feedback, and driving process improvements.
Role type
Intern, Customer Experience (CX) Analytics & Process Improvement
Builds
Operational insights and process improvements for Marina Bay Sands
Domain
Hospitality / Tourism
Deliverable
dashboards & analysis
Required skills
Data analysis (SQL, Power BI), Microsoft Office Suite (Word, Excel, PowerPoint), Internal audit execution, Guest feedback analysis, Reporting
Preferred skills
Customer service exposure, Process improvement recommendations
Responsibilities
Conduct monthly internal audits of service and hardware, Analyze guest feedback and identify repeat issues, Support monthly/weekly reporting for audit programs, Perform data analysis to share insights with stakeholders, Make recommendations for continuous process improvement
Seniority
Intern