Business Service Officer
Core
Lead branch operations, supervise Support Professionals, and execute business functions to modernize client experience and ensure compliance.
Role type
Senior IC branch operations manager
Builds
Branch service delivery and operational efficiency
Domain
Financial services / Wealth management
Required skills
People management, strategic prioritization, conflict resolution, budget forecasting, process improvement, compliance enforcement, team coaching, stakeholder partnership
Preferred skills
Supervisory experience, talent development, diversity and inclusion advocacy
Technologies
N/A
Responsibilities
Lead and mentor a team of Support Professionals; manage travel and entertainment budgets; facilitate hiring and onboarding; conduct performance reviews and coaching; implement process improvements; partner with Sales and Risk teams.
Seniority
Senior, hands-on IC