Front Desk Manager - The Lodge at Breckenridge
Core
Oversee front desk operations including check-ins/out, reservations, and switchboard monitoring to ensure excellent guest service.
Role type
Front Desk Manager
Builds
Guest check-in/out processes, reservation management, and daily front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, cash handling and balancing, staff supervision and training, scheduling, budget forecasting and analysis, complaint resolution, facility safety compliance, administrative operations
Preferred skills
Bachelor's degree, related customer service experience
Technologies
MS Outlook, Word, Excel, Reservations system, POS system
Responsibilities
Receive direction from Unit Manager and assist in overall unit operations management; Assist in recruiting, supervising, training, scheduling, and disciplining front desk staff; Respond to guest inquiries and resolve customer complaints; Ensure cash and cash equivalents are accounted for and balanced at shift start and end; Maintain safe facility environment including equipment upkeep, housekeeping, and sanitation standards; Perform unit opening and closing procedures; Monitor and report safety issues immediately.