Front Desk Manager - The Lodge at Breckenridge
Core
Oversees front desk operations including check-in/out, reservations, switchboard monitoring, and guest service for a lodge unit.
Role type
Front Desk Manager
Builds
Front desk operations and guest service experience
Domain
Hospitality / Lodging
Deliverable
product features
Required skills
Guest service, cash handling, staff supervision, scheduling, budget analysis, complaint resolution, MS Office proficiency, physical stamina
Preferred skills
Bachelor's degree, related customer service experience
Responsibilities
Receive direction from Unit Manager and assist in overall unit operations management; Assist in recruiting, supervising, training, and scheduling front desk staff; Respond to guest inquiries and resolve complaints; Ensure cash accountability; Maintain safe facility environment; Perform unit opening/closing procedures.
Seniority
Individual Contributor, Management Level