Lead Guest Services Agent - Giants Ridge
Core
Senior Guest Services Agent providing leadership, operational support, and direct guest assistance at a mountain resort.
Role type
Lead Guest Services Agent (Hospitality/Resort Operations)
Builds
Guest service operations, ticket sales, lesson reservations, and positive guest experiences
Domain
Hospitality / Outdoor Recreation / Ski Resort
Deliverable
product features
Required skills
Guest service leadership, POS system proficiency, cash handling, sales transactions, conflict resolution, operational workflow management, training support
Preferred skills
Skiing/snowboarding experience, outdoor recreation interest, Microsoft Office proficiency
Technologies
Point-of-sale systems, reservation software, Microsoft Office Applications
Responsibilities
Provide day-to-day support and guidance to Guest Services Agents, handle high volumes of guest inquiries and complaints, perform sales transactions for lift tickets and rentals, assist with cash handling and reconciliation, support training of team members, ensure work areas remain clean and organized, maintain knowledge of property services and promotions
Seniority
Senior, hands-on IC