Front Desk Supervisor - Big Sur
Core
Supervise front desk agents and operations including check-ins, reservations, and guest service at a Big Sur property.
Role type
Front Desk Supervisor
Builds
Guest check-in/out processes, reservation management, and daily shift operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision and training, guest complaint resolution, cash handling and accounting, shift briefing coordination, event billing coordination, facility safety standards enforcement, bilingual communication (English/Spanish preferred), MS Office proficiency
Preferred skills
Bilingual (English/Spanish)
Technologies
MS Outlook, Word, Excel, Reservations systems, POS systems
Responsibilities
Supervise, train, schedule, and direct front desk staff; Anticipate and resolve guest issues to ensure satisfaction; Oversee daily shift briefings regarding VIPs and significant events; Enforce credit policies and manage cash deposits; Coordinate with Housekeeping and Accounting for events and billing; Maintain safe facility environment and equipment standards.
Seniority
Individual Contributor, Supervisory