Technical Support Engineer
Core
Provide advanced technical support and assistance to employees and affiliates regarding software, hardware, network, and audio/visual technologies.
Role type
Technical Support Engineer
Builds
Troubleshooting resolutions and technical documentation
Domain
Mortgage / IT Infrastructure
Required skills
software troubleshooting, hardware troubleshooting, network troubleshooting, audio/visual system configuration, technical documentation, system testing, programming languages, operating systems
Preferred skills
none stated
Technologies
video conferencing systems, digital signage, projectors, sound systems, computer software, operating systems
Responsibilities
Provide escalated technical support for complex software, hardware, network, and audio/visual issues; Diagnose, troubleshoot, and resolve technical issues through research and testing; Configure, maintain, and troubleshoot audio/visual technologies; Create and maintain detailed technical documentation; Analyze requirements to develop and implement technical solutions; Conduct testing and quality assurance activities; Train customers and internal teams on new features and best practices
Seniority
Individual Contributor
