Executive Collection Spec
Core
Manage high-volume private touring, ADA requests, and VIP arrangements for guests across Norwegian Cruise Line, Oceania, and Regent Seven Seas brands.
Role type
Senior travel operations specialist (private tours and shore excursions)
Builds
Custom private tours, transfers, and pre/post-land programs for cruise guests
Domain
Travel & Hospitality (Cruise Industry)
Deliverable
product features
Required skills
Private tour design, ground operator coordination, pricing structure creation, NVS/Seaware system proficiency, Microsoft Office (Word, Excel, Query), multi-tasking in fast-paced environments
Preferred skills
Knowledge of international ports and destinations, ability to customize experiences for VIP guests
Technologies
NVS, Seaware, Microsoft Office
Responsibilities
Manage private touring and ADA requests for all three brands; Communicate with global ground operators to design unique guest experiences; Research inquiries and obtain quotes; Create pricing structures and present to guests; Oversee standard private offerings and retail maintenance; Build and update tour programs in MXP; Relay special arrangement details to onboard managers; Organize VIP transfers and special arrangements for the International Reservations Department.
Seniority
Mid-level, hands-on IC