Mgr Creative Experience Development
Core
Envisioning, developing, and shaping innovative guest experiences that enhance Norwegian Cruise Line brands and elevate the onboard guest journey.
Role type
Manager, Creative Experience Development
Builds
Newbuild and fleetwide initiatives for entertainment, attractions, public spaces, technology-enabled experiences, and guest engagement touchpoints.
Domain
Cruise industry + experiential design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Creative thinking, strategic vision, guest-centric design principles, storytelling, concept development, cross-functional collaboration, stakeholder influence, analytical problem-solving, trend monitoring, competitive benchmarking, business case development, project management, vendor management, executive presentation.
Preferred skills
Cruise/hospitality/resort/theme park/attractions/entertainment industry experience, design thinking, human-centered design, guest journey mapping, experience design methodologies, emerging technology knowledge, executive-level presentation skills.
Technologies
None explicitly stated
Responsibilities
Develop innovative concepts for the guest experience; Create experience narratives, guest journeys, and concept frameworks; Translate business objectives into guest-facing experiences; Facilitate ideation workshops; Monitor emerging trends; Conduct competitive benchmarking; Maintain a pipeline of innovative ideas; Develop concept briefs and business cases; Evaluate and prioritize innovation initiatives; Partner with cross-functional stakeholders; Support project teams; Represent the department in executive reviews.
Seniority
Manager, strategic planning & cross-functional leadership