Experience Design Vice President
Core
Shape the future of user experience by blending business needs and user insights to lead strategic design initiatives across Chase Travel products and services.
Role type
VP Experience Design (Strategic Leadership & Hands-on IC)
Builds
Customer-facing experiences, agent/partner-facing tools, and inclusive design systems for Chase Travel
Domain
Financial Services / Travel / UX Strategy
Deliverable
product features
Required skills
Experience design strategy, inclusive design, accessibility guidelines, AI-enabled design tools, system thinking, service flow diagramming, wireframing, prototyping, cross-functional collaboration, emerging technology adoption
Preferred skills
Design leadership or managerial experience
Technologies
AI tools, APIs, microservices, client-side technologies
Responsibilities
Develop and execute design/research strategies for complex projects; Diagram service flows and prototype interactions; Drive adoption of inclusive design and mentor junior designers; Collaborate with cross-functional teams to integrate UX into product development; Analyze market trends and user research to inform design decisions; Lead adoption of AI-enabled capabilities to improve team effectiveness and customer outcomes; Identify and scale new ways of working combining human-centered design with evolving technologies; Partner with product, data, and technology teams to translate capabilities into customer-facing experiences.
Seniority
Executive (VP), Strategy & Mentorship
