Dispute & Deduction Management Lead
Core
Strategic partner within Order-to-Cash (O2C) responsible for driving deduction, dispute resolution, and customer claims management to protect revenue and improve cash flow.
Role type
Senior IC Dispute & Deduction Management Lead
Builds
Deduction management processes, dispute resolution workflows, and KPI dashboards for financial recovery
Domain
Healthcare / Dermatology / Finance Operations
Deliverable
dashboards & analysis
Required skills
Order-to-Cash operations, Deduction management, Accounts Receivable, Outsourced partner governance, ERP systems, Business analytics, Process improvement, Change management, Cross-functional influencing
Preferred skills
Lean Six Sigma, APICS/ASCM CPIM, CSCP, PMP, Change Management
Technologies
Oracle ERP, Microsoft Office (Excel, Word, Outlook)
Responsibilities
Optimize end-to-end management of deductions, disputes, and claims; Drive investigation and recovery to reduce financial leakage; Partner with outsourced providers to meet service-level commitments; Leverage analytics to identify root causes and implement corrective actions; Develop KPI dashboards for operational performance and cash recovery.
Seniority
Senior, hands-on IC