Senior Manager, Service Delivery- Medical Imaging
Core
Own end-to-end delivery of medical imaging implementations (cloud, on-premises, hybrid) for healthcare organizations, managing a portfolio of projects and a team of Implementation Project Managers to ensure utilization, revenue, and delivery standards.
Role type
Senior Manager, Service Delivery (Medical Imaging)
Builds
Implementation projects for medical imaging solutions (PACS, VNA, RIS, enterprise viewers, modality work list)
Domain
Healthcare IT / Medical Imaging
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise software implementation, team leadership (Project Managers), healthcare IT integration, scope/change order management, PSA/CRM tooling, stakeholder management, data migration, cloud/SaaS migrations
Preferred skills
Medical imaging systems (PACS, VNA, RIS, DICOM, DICOMweb, FHIR), scaling delivery methodology, regulated environment experience
Technologies
PSA, CRM, HL7, EHR, DICOM, DICOMweb, FHIR
Responsibilities
Own end-to-end delivery of implementations across an assigned portfolio; Set portfolio delivery approach and readiness gates; Partner with Sales, Support, Engineering, and Customer Success; Deliver committed scope and hit target billable utilization; Enforce delivery discipline and report portfolio health; Own customer relationships at project-sponsor level; Recruit, develop, and lead a team of Implementation Project Managers; Maintain accurate delivery data in PSA and CRM platforms
Seniority
Senior Manager, hands-on leadership