Patient Services Specialist, Patient Support Programs
Core
Coordinate patient enrolment and case-management activities for pharmaceutical Patient Support Programs to help patients access medications and financial assistance.
Role type
Patient Services Specialist (Case Management)
Builds
Patient access to prescribed medications and reimbursement coverage
Domain
Healthcare / Pharmaceutical Patient Support Programs
Deliverable
client delivery
Required skills
Patient enrolment coordination, case management, drug coverage investigation, financial assistance assessment, pharmacy coordination, adverse event reporting, record maintenance, multi-stakeholder communication
Preferred skills
Specialty medication experience, prior authorization processes, Canadian drug-benefit program knowledge, bilingualism (French/English)
Technologies
Microsoft Word, Excel, Outlook, electronic case-management systems
Responsibilities
Coordinate timely patient enrolment, guide patients/providers through forms and reimbursement, investigate public/private drug coverage, conduct financial-assistance assessments, coordinate with pharmacies, manage patient cases and follow-ups, process patient records, respond to inquiries, report adverse events
Seniority
Mid-level, experienced IC