LOA Support Representative | 2 Openings
Core
Provide top-notch support for employee Leave of Absence (LOA) matters, including pre/post leave care, end-to-end leave resolution, and system navigation for employees and people leaders.
Role type
HR Support Representative (Leave of Absence)
Builds
Employee leave case resolutions and accurate time-off accounting
Domain
Healthcare / Human Resources
Deliverable
dashboards & analysis
Required skills
HR knowledge, customer service, problem-solving, attention to detail, proficiency in HR systems (ADP, ServiceNow), policy application
Preferred skills
Coaching skills, adaptability, confidentiality, teamwork, continuous improvement mindset
Technologies
ServiceNow, ADP
Responsibilities
Respond to employee and people leader questions regarding leave promptly and accurately; Navigate HR systems to assist with leave cases and ensure thorough documentation; Perform manual adjustments in leave systems (e.g., PTO borrowing, retroactive waiting periods, leave type changes); Collaborate with Payroll and HR teams to ensure compliance and resolve payroll discrepancies; Monitor key performance metrics and adhere to Service Level Agreements; Identify continuous improvement opportunities based on case trends.
Seniority
Mid-level, hands-on IC
