Spécialiste principal(e) bilingue, Services aux patients, Programme de soutien aux patients / Bilingual Senior Patient Services Specialist, Patient Support Program
Core
Senior Patient Services Specialist coordinating patient enrollment, reimbursement support, and access to specialty medications within a Patient Support Program.
Role type
Senior individual-contributor patient services specialist
Builds
Patient support program services for patients, healthcare professionals, and clinic teams
Domain
Healthcare / Pharmaceutical specialty access
Deliverable
client delivery
Required skills
Patient case management, Reimbursement support, Specialty medication access, Complex problem resolution, Stakeholder coordination, Data privacy compliance
Preferred skills
Patient Support Program (PSP) experience, Canadian public/private insurance plans knowledge, Biologic/specialty drug support, Therapeutic area knowledge (immunology, rheumatology, dermatology, gastroenterology), Mentoring
Technologies
CRM, Case management systems, Microsoft Office (Outlook, Word, Excel)
Responsibilities
Manage patient files from enrollment to continuous support, Act as primary point of contact for patients and providers, Provide reimbursement support for public/private drug plans, Identify and resolve barriers to treatment access, Collaborate with pharmacies and clinics for medication access, Respond to patient and provider inquiries in French and English, Analyze complex cases and escalate issues, Report adverse events and product complaints, Maintain patient confidentiality and documentation quality, Mentor less experienced colleagues, Contribute to service improvement initiatives
Seniority
Senior, hands-on IC