Sr. Credit/Collections Specialist
Core
Sr. Credit/Collections Specialist managing high-volume, complex delinquent accounts for a Fortune 10 healthcare company, serving as the primary point of contact to resolve issues and advocate for customers.
Role type
Senior IC credit/collections specialist
Builds
Collections outcomes and customer resolution for business-critical accounts
Domain
Healthcare / Financial Services
Required skills
high-volume collections management, complex account negotiation, de-escalation, critical thinking, problem-solving, multi-channel communication, multitasking, prioritization, technology/AI tool usage
Preferred skills
healthcare/pharma distribution experience, meeting productivity/quality metrics, internal collaboration
Technologies
AI-enabled customer engagement tools, multiple communication systems
Responsibilities
Manage high-volume inbound and outbound interactions across phone, email, and digital channels; negotiate resolutions for delinquent accounts; de-escalate customer concerns; leverage automation and AI tools to enhance interactions; prioritize competing demands while maintaining accuracy.
Seniority
Senior, hands-on IC