Spécialiste bilingue des services aux patients – Centre de soutien (français/anglais) / Bilingual Hub Patient Services Specialist (English/French)
Core
Serve as a key point of contact to facilitate patient access to therapies and support services by coordinating benefits verification, reimbursement, and program enrollment.
Role type
Bilingual Patient Services Specialist (Hub)
Builds
Patient support programs and therapy access pathways
Domain
Healthcare administration and patient support services
Deliverable
dashboards & analysis
Required skills
Bilingual communication (English/French), benefits verification, reimbursement processing, data entry, patient enrollment coordination, stakeholder communication, privacy compliance
Preferred skills
Patient Support Program (PSP) experience, knowledge of Canadian public/private drug reimbursement programs, CRM and case management systems experience, high-volume call center experience
Responsibilities
Support patient enrollment, onboarding, and ongoing engagement within Patient Support Programs; Provide bilingual support to patients, healthcare providers, pharmacies, and insurers via phone and email; Coordinate benefits verification, reimbursement support, and patient assistance program activities; Process enrollment forms, reimbursement documentation, and patient records; Perform data entry and maintain information across multiple systems; Monitor outstanding documentation and follow up with stakeholders; Investigate and escalate complex reimbursement or patient support issues; Maintain compliance with privacy legislation and company policies