Customer Success Manager
Core
Trusted advisor helping pharmacy customers maximize the value of pharmacy technology solutions through relationship management, education, and operational guidance.
Role type
Customer Success Manager (Pharmacy Technology)
Builds
Pharmacy technology solutions adoption and customer retention
Domain
Healthcare / Pharmacy Operations / SaaS
Deliverable
product features
Required skills
Customer success, account management, pharmacy operations, healthcare technology, relationship building, problem solving, Microsoft 365, CRM platforms (Salesforce)
Preferred skills
Pharmacy Technician diploma, Pharmacy Assistant certification, Propel Rx experience, Bilingual French/English
Technologies
Salesforce, Microsoft 365, Propel Rx
Responsibilities
Build strong relationships with pharmacy customers as primary point of contact; Conduct customer site visits, operational assessments, and business reviews; Deliver training programs for new and existing customers; Identify at-risk customers and develop proactive retention strategies; Troubleshoot product concerns and coordinate with internal support teams; Monitor customer health and advocate for needs with cross-functional teams.
Seniority
Mid-level, hands-on IC
