Sr. Vendor & Operations Lead
Core
Lead vendor governance and service operations coordination for the Human Capital Management (HCM) technology portfolio, ensuring operational readiness, financial oversight, and risk management for HR, Payroll, and Talent systems.
Role type
Senior Vendor & Operations Lead (HCM Technology)
Builds
Operational governance processes, service reliability, cost management, and vendor accountability for HCM SaaS platforms.
Domain
Healthcare / Human Capital Management (HCM) Technology / Vendor Management
Deliverable
dashboards & analysis
Required skills
Vendor governance, IT Service Management (ITSM), Contract and renewal management, Financial operations, Risk management, Stakeholder coordination, SLA/KPI management, Business continuity planning
Preferred skills
HCM SaaS platform experience, Payroll and Time & Attendance domain knowledge, Executive presentation skills
Technologies
HCM SaaS platforms, ITSM tools
Responsibilities
Establish and lead recurring HCM operational governance cadence; Consolidate service health, risks, and corrective actions into a single operational view; Coordinate vendor support readiness for critical business calendars (payroll, benefits, year-end); Lead HCM requirements and commercial-readiness coordination for contract renewals; Coordinate cross-functional and cross-vendor escalations and action closure; Reconcile vendor costs against approved scope and contractual obligations.
Seniority
Senior, hands-on IC