Digital Agent Technology Specialist
Core
Design, build, and validate AI-powered digital agents for voice, chat, and email channels to automate complex customer interactions in healthcare supply chain and patient care.
Role type
Senior hands-on IC conversational AI engineer
Builds
Autonomous agent experiences handling customer intents for supply chain, patient care, and technical solutions
Domain
Healthcare distribution / Pharmaceutical / Supply chain / Conversational AI
Deliverable
production ML models | product features
Required skills
Intelligent automation, LLMs/foundation models, prompt engineering, NLU/NLP concepts, REST APIs, CCaaS platforms, system integration testing, CRM/ERP integration
Preferred skills
RAG, agentic orchestration, Sierra.AI, healthcare/pharma/supply chain domain, workforce management platforms
Technologies
Sierra.AI, Google CCAI, Agentforce, Nuance, Five9, Genesys, Salesforce, MuleSoft, SAP, Athena
Responsibilities
Design conversation flows and intent handling; author Solution Design Documents; integrate agents with enterprise systems; execute system integration testing; participate in code reviews; translate business requirements to agent implementations; tune and optimize agents post-launch; maintain technical documentation
Seniority
Senior, hands-on IC