Sr. Director, Engineering Manager- Digital Agents & Integrations
Core
Leading engineering teams to build and maintain digital agent and integration capabilities for McKesson's contact center technology portfolio, including conversational AI platforms and enterprise system integrations.
Role type
Senior Director, Engineering Management (Digital Agents & Integrations)
Builds
Digital agent reference models across voice, chat, and email channels; integration interfaces between agent platforms, CCaaS, CRM, and enterprise systems of record.
Domain
Healthcare technology, Conversational AI, Enterprise Integration
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering team leadership (5+ engineers), Blended delivery model management (internal + vendor), Conversational AI platform expertise, Integration architecture & API design, AI-enabled engineering practices adoption, Agile/DevOps & CI/CD, Talent development & hiring, Capacity planning, Security & compliance integration.
Preferred skills
Healthcare technology experience, Regulated industry security compliance, Vendor partnership management.
Technologies
Google CCAI, Amazon Lex, AI assistants (Claude, Copilot, ChatGPT), CI/CD pipelines.
Responsibilities
Lead and develop digital agent and integration engineering teams; Manage blended delivery models with internal and vendor engineers; Drive engineering practice maturity and standards; Own capacity planning and resource allocation; Coordinate technical direction with solution architects; Ensure delivery velocity and quality for agent models and integrations; Manage vendor engineering relationships; Champion AI-enabled engineering practices; Foster engineering culture and talent retention; Ensure security, compliance, and regulatory requirements are met.
Seniority
Senior Director, strategic leadership & hands-on management
