Lead GCO/GIO Service Manager
Core
Senior technology partner translating business strategy into scalable technology solutions for Legal, Compliance, and Corporate Affairs functions.
Role type
Senior IC solution manager (enterprise architecture & service management)
Builds
Scalable, secure, and integrated technology solutions across the enterprise landscape
Domain
Healthcare / Legal & Compliance / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT service management, product management, business relationship management, business-facing IT architecture, executive presence, strategic thinking, executive communication, enterprise architecture acumen, service management expertise
Preferred skills
Legal/Compliance/Risk support experience, GRC platforms knowledge, regulated industry experience (healthcare/pharma/finance)
Technologies
ITSM/ITIL, GRC platforms
Responsibilities
Define and execute multi-year technology roadmaps, partner with senior leaders as trusted advisors, lead intake and prioritization of initiatives, advance service maturity through standardization, own end-to-end solution architecture, establish KPIs and monitor service performance, lead vendor strategy and delivery governance
Seniority
Senior, hands-on IC
