Sr. Technical Services Professional
Core
Senior Customer Support Engineer bridging customers and product to provide advanced technical support and ensure exceptional customer experience.
Role type
Senior Customer Support Engineer
Builds
Customer support solutions and product feedback loops
Domain
Data collaboration, consumer privacy, identity
Deliverable
client delivery
Required skills
advanced technical support, complex issue diagnosis, customer ownership, product knowledge, documentation creation, cross-functional collaboration, mentorship
Preferred skills
SQL, Python, Pandas, Git/GitHub, AI prompting, AdTech/MarTech industry experience, data Clean Room familiarity
Technologies
SQL, Python, Pandas, Git, GitHub, data Clean Rooms
Responsibilities
Diagnose and resolve complex technical issues, own customer issues from contact to resolution, create and maintain documentation, collaborate with engineering to resolve defects, mentor junior support engineers
Seniority
Senior, hands-on IC with mentorship
