Technical Support Specialist I - Bar Harbor
Core
Provides foundational technical support for end-user computing systems, applications, and related technologies, resolving routine issues and supporting standard hardware deployments.
Role type
Technical Support Specialist I
Builds
Sustains JAX IT Support Excellence by resolving incidents and supporting end-user computing needs.
Domain
Biomedical research institution IT support
Deliverable
client delivery
Required skills
Basic knowledge of operating systems (Windows, macOS), ability to follow documented procedures, basic troubleshooting of hardware and peripherals, familiarity with ticketing systems
Preferred skills
CompTIA ITF+ or A+ certification, experience supporting end-user computing hardware, familiarity with ITSM platforms
Technologies
Windows, macOS, ITSM platforms
Responsibilities
Responds to incident and request tickets, assists with deployment of standard end-user computing hardware, performs basic troubleshooting of operating systems and applications, documents solutions and contributes to knowledge base articles, collaborates with senior staff to learn troubleshooting approaches
Seniority
Entry-level, foundational contributor