Customer & Aftermarket Support Specialist - Contherm SSHE
Core
Support Alfa Laval's global installed base of Contherm scraped surface heat exchanger equipment through technical support, aftermarket business development, and service coordination.
Role type
Customer & Aftermarket Support Specialist
Builds
Customer satisfaction, operational excellence, and aftermarket growth for Contherm equipment
Domain
Industrial equipment / Heat exchangers / Food & Beverage / Pharmaceutical
Deliverable
client delivery
Required skills
Technical troubleshooting, equipment diagnosis, customer relationship management, spare parts management, service agreement coordination, technical training, problem-solving, Microsoft Office, CRM/ERP systems
Preferred skills
Field service background, electrical background, continuous improvement principles, structured problem-solving techniques
Technologies
Contherm equipment configurations, components, applications, replacement parts, Microsoft Office (Excel, PowerPoint, Outlook), CRM, ERP
Responsibilities
Serve as primary customer contact for technical and commercial support; manage inquiries, service requests, quotations, and spare parts orders; partner with Engineering, Product Management, Service, and Sales teams; identify aftermarket opportunities; troubleshoot equipment and coordinate escalations; conduct customer visits and equipment assessments; support warranty claims and technical investigations; provide technical training; support commissioning and startup activities.
Seniority
Mid-level, hands-on IC