Thrive Support Advocate
Core
Non-technical operational resource acting as a primary customer escalation point and partner for large enterprise accounts to maximize support service value and streamline workflows.
Role type
Senior Customer Success/Account Management professional (non-technical)
Builds
Unified support experience and operational best practices for enterprise customers
Domain
B2B SaaS cybersecurity
Deliverable
dashboards & analysis
Required skills
Account management, analytical reporting, conflict resolution, organizational skills, clear communication
Preferred skills
Technical background, Portuguese language proficiency
Technologies
None stated
Responsibilities
Serve as primary contact for non-technical support inquiries and escalations; Prepare and deliver reports on service request statuses and ticket health; Guide optimal consumption of Flex Credits; Partner with Support, Engineering, and account teams; Assist customers in adopting operational best practices
Seniority
Senior, hands-on IC