Senior Manager, Client Experience and Service Design, Asia
Core
Senior Manager leading client experience and service design across Asian markets, converting research into differentiated propositions and measurable improvements for client journeys.
Role type
Senior Manager, Client Experience & Service Design
Builds
Differentiated client propositions and improved lifecycle journeys (onboarding, engagement, retention) across Asian markets
Domain
Insurance / Financial Services / Asia
Required skills
Design thinking, journey mapping, service blueprinting, qualitative and quantitative research, cross-functional leadership, stakeholder alignment, commercial judgement, lifecycle management
Preferred skills
Insurance industry knowledge, Asian market expertise, co-creation and prototyping methods
Technologies
PowerPoint, Excel
Responsibilities
Lead journey mapping and translation of insight into actions, Drive cross-functional experience improvement, Develop and activate distinctive client value propositions, Build market capability in design thinking, Measure impact and scale best practice
Seniority
Senior Manager, hands-on leadership with strategic alignment
