Senior People Operations Specialist
Core
Provide first-level escalation and operational/transactional processing support for Workforce, Benefits, Payroll, Compensation, and Leave Management operations for employees and managers across Canada, US, Ireland, and Bermuda.
Role type
Senior People Operations Specialist (HR Shared Services)
Builds
HR operational processes and transactional support for global employee services
Domain
Human Resources / HR Shared Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HR policy administration, HR information systems (Workday, ADP GlobalView), case management, SLA/KPI management, policy interpretation, process improvement
Preferred skills
HR Shared Services experience, Service/Call Centre experience, Payroll Administration experience, post-secondary education in Human Resources
Technologies
Workday, ADP GlobalView
Responsibilities
Process and monitor intake volumes for HR transactions, execute Workforce/Benefits/Payroll/Compensation/Leave operations, coach employees on self-service transactions, log and resolve inquiries in Case Management tool, interpret HR policies and procedures, partner with leadership to enhance inquiry management processes
Seniority
Senior, hands-on IC
