Service Management Specialist
Core
Strengthen operational discipline, service resilience, and change control maturity for CTO APAC by supporting ITIL-aligned practices.
Role type
Service Management Specialist
Builds
Stable, controlled, and measurable technology services for CTO APAC
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
ITIL practices (Incident, Major Incident, Change, Problem Management), incident coordination, change control governance, problem management execution, operational reporting, stakeholder coordination, audit evidence management, technology awareness
Preferred skills
Process simplification, automation of reporting, data quality improvement
Responsibilities
Coordinate major incidents across APAC technology services; review and support production change activity; assist in problem identification and closure; maintain service management records and audit evidence; produce operational KPI and SLA reports; coordinate with infrastructure, application, cyber, and vendor teams; identify opportunities for process improvement and automation; support compliance with enterprise technology policies; contribute to operational readiness reviews for new services
