On-site Dedicated Client Liaison - Hybrid Role with 2 days on site (Detroit Metro Area)
Core
Dedicated Client Liaison supporting intake, coordination, and resolution of employee benefit inquiries, issues, and service requests (absence, disability, paid leave) for a corporate client.
Role type
Client-facing benefits administrator
Builds
Effective workplace solutions and benefit administration processes for the client and their employees
Domain
Employee benefits and group insurance
Deliverable
client delivery
Required skills
disability and absence administration, group insurance products knowledge, paid leave administration, leave of absence process expertise, customer service, written and oral communication, Microsoft Office proficiency, data analysis
Preferred skills
Bachelor's degree, root cause analysis, training development, audit execution
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook), client administration systems
Responsibilities
Manage and resolve all client inquiries and concerns; Coordinate with stakeholders for accurate benefit processing; Assist with benefit claims submission and monitoring; Support employees through return-to-work and Evidence of Insurability processes; Create and deliver client-facing training and presentations; Analyze reports and conduct audits to improve client experience
Seniority
Mid-level, hands-on IC