Dedicated Client Liaison
Core
Support the intake, coordination, and resolution of inquiries and service requests related to a client's employee benefits package, including absence, disability, and paid leave.
Role type
Client Liaison (Employee Benefits)
Builds
Workplace solutions for client employees regarding benefits administration and claims.
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Employee benefits administration, disability and absence management, group insurance processes, paid leave administration, claims processing, root cause analysis, data analysis, training development
Preferred skills
Bachelor's degree, Microsoft Office proficiency, report interpretation
Responsibilities
Manage and resolve client inquiries and benefit issues, coordinate with stakeholders for accurate benefit processing, assist with benefit claims submission and monitoring, support employees through return-to-work and Evidence of Insurability processes, create and deliver client-facing training and presentations, analyze reports to improve client experience
Seniority
Mid-level, hands-on IC
