Dedicated Client Liaison
Core
Support intake, coordination, and resolution of inquiries and issues related to a client's employee benefits package, including absence, disability, and paid leave.
Role type
Client Liaison (Employee Benefits)
Builds
Client-facing training, presentations, and benefit administration solutions.
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Spanish fluency, disability and absence administration, group insurance knowledge, paid leave administration, root cause analysis, data analysis, Microsoft Office proficiency
Preferred skills
Bachelor's degree, experience with Evidence of Insurability (EOI) processes, return-to-work coordination
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook), Client administration systems
Responsibilities
Manage and resolve client inquiries and benefit issues; coordinate with client HR/payroll teams; assist with benefit claims submission and monitoring; deliver client-facing training and presentations; analyze reports to improve benefit administration clarity; perform root cause analysis on employee experience trends.
Seniority
Mid-level, hands-on IC
