National Account Operations Senior Specialist
Core
Manage end-to-end administration of National Account business, including new case implementations, policy amendments, and claims administration for large, complex clients.
Role type
Senior individual contributor operations specialist (group insurance)
Builds
Operational support for large, complex National Account clients
Domain
Insurance (Group Insurance, Disability, Absence Management)
Required skills
Group Insurance product knowledge, policy administration, claims administration, contract interpretation, state regulations compliance, data analysis, Excel proficiency, project management, problem solving
Preferred skills
Creative issue resolution, negotiation, influencing, relationship building, continuous improvement
Technologies
Administrative systems, claims administration systems, QPS, Doc Generation programs, Excel
Responsibilities
Manage end-to-end administration of National Account business including new implementations and policy amendments; Configure and maintain policy information within administrative systems; Interpret complex contractual language and state regulations; Analyze and translate client requirements into operational solutions; Respond to escalated issues and urgent client requests; Contribute to continuous improvement initiatives
Seniority
Senior, hands-on IC
