Dedicated Client Liaison - On Site Tempe Arizona - 5 Days Per Week
Core
Dedicated Client Liaison responsible for intake, resolution, and administration of employee benefits (life, disability, absence, supplemental) for a specific client organization.
Role type
Client-facing benefits administrator
Builds
Effective workplace solutions and accurate benefit administration for the client
Domain
Employee benefits and insurance
Deliverable
client delivery
Required skills
Spanish fluency, disability and absence administration, group insurance product knowledge, leave of absence process expertise, claims monitoring, root cause analysis, data analysis, Microsoft Office proficiency
Preferred skills
Bachelor's degree, 3+ years related experience, benefit plan integration, training development
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook), On Demand Reporting Tool
Responsibilities
Manage and resolve client inquiries and issues regarding benefits; Assist with benefit claims submission and monitor progression; Coordinate with stakeholders for accurate benefit processing; Create and deliver client-facing training and presentations; Analyze reports and conduct audits to improve client experience; Process Employer Verification Forms.
Seniority
Mid-level individual contributor