Gerente de Atención a Comercios Adquirente
Core
Leading the evolution of payment systems and transforming the merchant acquiring experience in Mexico by developing and operating secure technological solutions and processes.
Role type
Senior Manager, Merchant Acquiring Operations & Technology
Builds
Secure payment solutions and operational processes for BBVA's cardholders and affiliated merchants in Mexico
Domain
Banking / Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project management, Vendor management, Root cause analysis, Process optimization, KPI generation, Internal training planning, Data integration, Strategic planning, Change management, Stakeholder communication
Preferred skills
Master's in Administration or Finance, Scrum methodology
Technologies
TMII, IReNe, BPE
Responsibilities
Direct action plans for improving complaint and dispute handling processes; Generate operational indicators to mitigate reputational and economic impact; Create action plans for clear and transparent resolution of merchant claims; Propose initiatives to reduce merchant claims by addressing root causes; Integrate data sets to formulate improvement strategies and document internal processes
Seniority
Senior, hands-on IC with strategic oversight