OANDA Customer Experience Agent with French
Core
Support global clients via live chat, phone, and email by resolving technical queries, troubleshooting platform access, and guiding users on trading products and account processes.
Role type
Senior IC customer experience agent (FinTech)
Builds
OANDA's online trading platform and client support services
Domain
Financial services / Forex / CFDs
Deliverable
client delivery
Required skills
Fluent English and native French, hands-on knowledge of trading instruments (Forex, CFDs, Commodities, Indices), CRM tools (Salesforce), VDI usage, regulatory compliance
Preferred skills
Experience with Zendesk, flexible scheduling for weekends/holidays
Technologies
Salesforce, Zendesk, VDI
Responsibilities
Inform clients about products and usage, provide troubleshooting assistance, manage standard cases in CRM, adhere to operational workflows, participate in training sessions
Seniority
Mid-level, hands-on IC
