Systems Analyst / Engineer
Core
Provide 2nd level support for Global Blue Issuing Solutions, manage incidents, and drive problem management activities.
Role type
Systems Analyst / Engineer
Builds
Service monitoring dashboards and operational procedures for Global Blue Issuing Solutions
Domain
Financial services / Payment processing / IT Operations
Deliverable
dashboards & analysis
Required skills
Incident management, Root cause analysis, Service monitoring, Documentation creation, Stakeholder communication, Project coordination, Operational tooling, Team leadership
Preferred skills
SPLUNK, Bridge between Central and Local IT teams
Technologies
SPLUNK
Responsibilities
Provide 2nd level support for Global Blue Issuing Solutions, Assist Project Managers in planning for Japan and issuing projects, Identify root causes of issues and drive problem management, Coordinate incident prioritization and escalation, Create procedures and checklists for 1st level support, Lead team and product meetings, Develop documentation and guidelines for projects
Seniority
Mid-level, hands-on IC
