Field Service Operations Manager — Data Center Division
Core
Lead day-to-day service activities and strategy for the Data Center Services Center of Excellence, ensuring operational excellence and customer satisfaction in the US.
Role type
Senior Field Service Operations Manager
Builds
Data center electrification services and surge team operations
Domain
Industrial electrification / Data Center infrastructure
Required skills
Data center start-up and commissioning strategy, field service personnel development, electrical industry knowledge, resource planning, risk management, HSE compliance, leadership, MS Project/SAP, engineering drawings interpretation, power delivery equipment knowledge
Preferred skills
None stated
Technologies
MS Project, Google Suite, SAP, BIM, Compass, CxAlloy, Procore
Responsibilities
Improve service availability and customer experience, develop field service strategy, drive continuous improvement and KPI management, manage resource planning and workload balancing, oversee Surge Team operations, provide leadership and coaching to Field Service Engineers, collaborate on project execution and technical issue resolution
Seniority
Senior, hands-on IC
