Field Service Engineer
Core
Senior field service engineer building the technical operating model for critical electrical and mechanical infrastructure across OpenAI's data center portfolio.
Role type
Senior hands-on IC field service engineer (electrical/mechanical)
Builds
Safe, reliable, and serviceable data center power and cooling systems
Domain
Data center infrastructure (power, cooling, controls)
Deliverable
physical/clinical work
Required skills
Deep expertise in electrical or mechanical systems, troubleshooting complex failures, root cause analysis, building field service operating models, team leadership, safety judgment, reading schematics/P&IDs, managing OEM relationships
Preferred skills
Hyperscale data center experience, site commissioning, BMS/SCADA/PLC knowledge, establishing fleet-wide reliability standards
Technologies
Transformers, switchgear, UPS, generators, PDUs, chillers, cooling towers, pumps, CDUs, CRAH units, BMS, SCADA, PLC
Responsibilities
Lead field support for startup, commissioning, troubleshooting, and repair of critical infrastructure; diagnose complex failures across power, cooling, and controls; build field service operating model including staffing and spare-parts strategy; aid in hiring and coaching field engineers; partner with design and construction teams to improve maintainability; manage OEM and service-provider relationships; establish safe work practices and incident response procedures
Seniority
Senior, hands-on IC
